Effective Date: 18^th January 2024

Our Shipping Policy forms part of, and must be read in conjunction with, our Hire Rental Agreement. It is important that you check your delivery details before completing your order. If any errors occur or issues arise, then these need to be reported to us immediately so that we can investigate.

Shipping Options and Rates

We ship domestically within Australia. Your order will be dispatched and posted within Australia Post delivery estimates days. 

All Goods are shipped and tracked using Australia Post Express or Standard shipping.

Estimated Delivery times can be calculated by Australia Post Delivery Postcode Calculator.

SIGNATURE ON DELIVERY

Australia Post may require a signature. If you request a parcel be left unattended, you do so at your own risk. If you are not home at for signature on delivery, your parcel will be delivered to your local post office for collection.  

BOOKING PROCESSING TIME

We strive to process and pack your order with care and efficiency. Please allow 48 hours for order handling before they are ready for shipping. Once your package is prepared, you will receive a shipping confirmation email with tracking information.

Tracking and Confirmation

To keep you informed about your shipment's progress, we provide tracking numbers or links for all orders. Once your order has been dispatched, you will receive a shipping confirmation email containing the tracking details. You can use this information to track your package through our website or Australia Post tracking system.

Please note that it may take a short period for the tracking information to become available after the shipment has been processed.

Lost or Damaged Packages

While we take great care to ensure your packages reach you in perfect condition, unfortunate incidents may occur during transit. In the event that your package is lost or damaged, please contact our customer support within 24 hours of the expected delivery date. We will initiate an investigation and work towards a resolution, which may include a replacement, refund, or insurance claim in accordance with our Terms.

Returns

With each hired item, we provide an Australia Post pre-paid return label for convenient return.

Please return the item in the provided satchel to your nearest Australia Post Office or YELLOW Express Postal Box by midday on the last day of your hire period.

For returns from a different postcode than the delivery address, notify us by email before hiring.

We are not responsible for items lost in Australia Post Boxes. If you lose your return packaging, it's your responsibility to send the item back via trackable express post and provide us with tracking details.

Returns via an Australia Post Outlet are recommended for proof of lodgement.

If returning via an Australia Post Box, you accept responsibility for lost items not scanned by Australia Post.

Special Considerations

If your hire period ends on a Sunday or public holiday, use the return satchel and lodge it at the local Post Office or drop it into Express Postal Box on the return date. Alternatively, return over the counter at the Post Office the next business day.

Late returns incur fees.

Customer Support

We value your satisfaction and are here to assist you with any shipping-related inquiries or issues. If you have questions or need assistance, our customer support team is available. You can reach us via Contact Us

Policy Updates

This shipping policy is subject to change from time to time. Any revisions or updates will be communicated to you through our website or via email. It is recommended to review this policy periodically to stay informed about any modifications.

Disclaimer

Once a parcel has been delivered to your delivery address, we take no responsibility for any damage or theft that may occur. If you will not be present to accept delivery of your parcel or feel that your address is unsafe to leave a parcel unattended, we recommend sending your order to a work address.

Using a Work Address

If you are providing a work address, please always include the level (if a multi storey building) and the name of the company as Australia Post will return to sender if you do not make these details clear.

Redelivery due to incorrect or incomplete address

We can redeliver parcels where address is incomplete, or has been incorrectly provided, however this will incur an additional delivery charge to post.

Please note that the delivery times specified are approximate and as provided by Australia Post. We cannot guarantee these delivery times.

By placing your booking with us, you acknowledge and agree to comply with the terms and conditions outlined in this shipping policy.

If you have any questions or require further clarification, please feel free to reach out to our customer support team. We are dedicated to providing you with a positive and seamless shipping experience.

Thank you for choosing Conscious Curations.